Terrible Experience, My brother want to purchase h...

Terrible Experience, My brother want to purchase his first Toyota here, he talk to a sales agent by phone and the sales agent said his manager agree on to match the OTD price my brother request. so my brother decide to go and talk in person with this agent. The agent provide his service in a very polite way, he explain every detail to my brother, but his manager make us feel upset about this place. The way my brother decide to pay is financing, so he provide his info to Sunnyvale Toyota for checking if his loan would be approved, and after they decided it could be issued to my brother, the manager regret on the price he was promising, and he even talk to my brother in a threatening manner that if my brother pull back his purchase now, his credit would be impacted. That s really unbelievable! This should not be the way a professional dealer run their business, you should be honest to your customer, create the bond that make us feel you are trustworthy, not to lying on them, try to get them to your place to make the deal done. Such deed really make my brother and his wife feel uncomfortable and disgusting