Store return / exchange for item. Customer servic...

Store return / exchange for item. Customer service representative unable to locate item purchase on membership. Store employee looked up another purchase, same item, with another member, issued refund. ??
Wallet stolen with backpack. Membership card and merchandise credit from return / refund with wallet. Contact customer service with receipt of return, informed me membership closed, unable to reissue refund with receipt of return / refund. Referred to membership services (john trinka) leave several messages without once return contact. Contact customer service several occasion, enthusiastic attempt for support, all refer again to member service, leave message for (john trinka). Informed me unable to provide support. Even instructed me to purchase with 'another retail gear store'. Several employee, unable to provide support.
Purchase membership first 2006. I will not purchase another membership for the issue and inability of provide customer support at Seattle / wa location. Additional, notice number enthusiastic employee unable to provide actual support for interest backcountry gear store. I will not support such retail chain claims of cooperative and provide support backcountry gear store. Thanks.

and he did, 2006 mi48083 membership, w/ quickly becoming more original, colibri survival lighter.