Julie Oxley

Review of Yes Air Conditioning

Being a single Mom and having just lost my job due...

Being a single Mom and having just lost my job due to Covid-19 I tried to be frugal and purchased a water heater on OfferUp. I was scammed out of $250. I then purchased a home warranty, waited the 30 days to file a claim only to have the plumber, Advanced Home Service, come out & tell me I still needed to pay $665 which wasn t covered by my warranty. I didn t know what to do as I couldn t afford that. I had been doing dishes with the hot water from my water cooler, boiling water & carrying it in stock pots upstairs for a bath and taking cold showers for 3 months. My neighbor knows Cliff works for YES and reached out to him. Less than an hour later Cliff calls to tell me that the company is donating a brand new water heater to me and he will be over after work to install it, free of charge. I have never had someone do something so generous as this in all of my 50 something years. I was truly amazed & thought there must be a catch. NOPE! Cliff showed up as promised, as professional & honest as they come. He offered exceptional service, explained what & why he was doing this & that. Had great conversation and a couple hours later I had hot water again. Times are tough for everyone and it s truly beautiful to see a company step up and take care of those in it s community. From the bottom of my heart, thank you a Cliff and YES! You are truly amazing. May you continue to be safe, healthy and prosperous