This school's staff is awful. Every time I have to...

This school's staff is awful. Every time I have to deal with admissions or registers office the response is always " call back", "we have no update", "I couldn't say", "I'm not sure", It takes 2 weeks", etc..... what is going on here? It's summer time what could be the issue here? I thought Houston Community College was bad. Hack no! Not compared to UHD. Worthless!!!!!