Disappointed with this DoubleTree hotel. Hilton ho...

Disappointed with this DoubleTree hotel. Hilton hotels have always been a go to brand but it seems that this one misses the mark. The bed was super uncomfortable, there was a chirping and wind noise in our room on the first floor and I found makeup on the pillows when we first checked in.

When I went to the front desk in the morning to ask for a refund for my nights stay since sleep did not happen because of the uncomfortable accommodations I was argued with and told that I did not give them an opportunity to fix it so I did not deserve a refund. I asked to speak to a manager and was told there was not one in and they would not be back until Monday (two days from the day I was there).

Really disappointed in the disrespect and lack of understanding from the staff. I feel like a customer should be treated in a more kind and understanding manner.