Naa Sika Williams

Review of Toyota of Tampa Bay

I love having my car serviced at Toyota of Tampa B...

I love having my car serviced at Toyota of Tampa Bay. All the representatives are extremely nice and friendly. They often provide humor as well. The staff are always willing to go above and beyond for me. In fact, I was recently there for an oil change, tire rotation, and to change my air filter. After I paid for my services, I realized one of the coupons I had was not applied. After showing the receipt to one of the reps, he saw the mistake and sincerely apologized for the mistake and rectified the situation by giving me a complimentary oil change for future use. Which I appreciated greatly. He didn't try to "shrug" me off or even try to argue with me (I've experienced this before at other places). He listened to me and solved my problem. They truly understand what customer service is all about. I also like that while customers are waiting for their car to be serviced they have access to the movie theater, video games, and can receive a complimentary massage or even a manicure. I have never seen a car dealership offer all these things free of charge before.

Overall, I enjoy coming to this dealership for servicing. I have and will continue to recommend people to go to Toyota of Tampa Bay for their car's needs. Keep up the good work!