James Kos MD

Review of Mercedes-Benz of Pompano a AN ...

On 3-24-16 my Mercedes was stranded in Boca Raton ...

On 3-24-16 my Mercedes was stranded in Boca Raton after a major flood. After a month of repairs at your dealership, my car was released to me. Shortly after, while driving, heavy smoke began coming out of the engine filling the interior of the car.
Upon return to the dealership, the engine was deemed completely non-functional. In the 5th month now since the damage occurred, my car has been sitting in the dealership parking lot awaiting a replacement engine from Germany. No date has been given to me as to when the car will be ready, and I have not been given a replacement car in the interim.
Meanwhile, I have been making regular payments on my lease, with no car available to me, amounting to $3000.
Multiple appeals I have made to the dealership and Mercedes Benz Financial Services have been rejected.