Emergency Room

Emergency Room
I wish minus zero stars was an option for the lack of care and concern my 13 month old grandson was given by the ER Triage this past Friday evening!
He was listless, irritable, fevered, wheezing and constantly coughing. His breathing was visibly very rapid. He had vomited in the car prior to their arrival.

We do not choose the ER for non emergency however his Pediatrician was not in the office that afternoon. After receiving a frightening call from daycare that they were very concerned about him, my daughter quickly picked him up and chose what she thought was the quickest care. Huge mistake!

The Triage nurse at Indian River / Cleveland Clinic spent very little time with him , telling my daughter to continue care and RX she was given at a walk-in clinic a couple of days prior! They sent her back out to wait in the ER waiting room! No vitals were ever taken yet he was released after we stood with him for at least am hour, waiting for nothing! He was barely able to lift his little head except to cough which was pretty constant at this point, nearly choking each time. Triage was witnessing his condition since we had no choice but to stand near their window, trying not to offend other patients in the ER waiting room by taking a seat near them.

My Daughter asked several times for a breathing treatment for him, yet she was assured that it would not do any good (?)!Keep in mind no vitals were ever taken and they had never touched him!! If they had they may have realized he was near a the medication he was on was not correct!

He was so visibly ill that a sweet random person in the ER waiting room walked over and handed my daughter a slip of paper telling her that her infant was treated the same way at this hospital recently and she took him to the hospital on the slip of paper, and that they took very good care of him. it had the address for Lawnwood on it! After living in Vero Beach for 30+ years , this was rather embarrassing to me that our quality of pediatric healthcare had stooped this low! Before that lady had even approached my daughter they had already decided to take him to Lawnwood. The long delay waiting forever for him to be released only prolonged him getting to a quality pediatric healthcare facility!

As soon as they got to Lawnwood he was treated immediately ! They quickly checked his vitals and his temp was now 104+! His oxygen level was low and his rapid breathing gave cause for concern! The medicine he was given from the walk in clinic was under-dosed for his age /size so they corrected that immediately !

He perked right up after a breathing treatment and some other care. Thankfully he was prescribed a nebulizer with the medication for Home and he is doing much better today! Bottom line is don t trust this ER with your precious little ones!