This place is a joke. Wanted to send my laptop out...

This place is a joke. Wanted to send my laptop out to get screen fixed and geek squad member said it would be about a $120 fix. Send it out and paid the fee to do so and after talking with the repair headquarters they say it's a $400 fix. I said no and ordered it back thinking I would get the $36 I spent to have it sent out. I get to geek squad to pick it up and nicely explained what happened and the guy at the desk was completely rude. Said there was no way we could give the $36 back. I asked for the manager and he was worse. We asked if we could at least use the $36 into buying a new laptop and he completely refused and was completely rude and thoughtless to my family and I. These people are selfish. I will never go back to this Best Buy again and I hope no one else does as well. Lucky if I ever go to a Best Buy again.