Michelle Freeman

Review of Wake Med North

I was newly diagnosed with MS. I was actually dete...

I was newly diagnosed with MS. I was actually detected to have MS in the ER at Wake Med North. I was transported to the main campus on New Bern where I was admitted dor 7 days while my diagnosis was confirmed. The day I was discbarged, I began have severe pain at the base if my skull. The next day, on the way to my first neurology appointment, my pain became so excruciating, I had to go to the ER at Wakw Med North. I tried explained to them that I was newly diagnosed with MS, I hadn't had my initial neurology in appointment as if yet and I was in pain crisis. The staff were extremely nonchalant and unaffected. Even though I explained I'd just been there the week before and, I was in so much pain I couldnot walk and the lights physicly hurt me; the staff didnot try to accommodate me or show any interest in helping to ease my pain. When I finally spoke with the triage nurse, I explained I'd had a spinal tap during my admission to the main hospital and my pain was unbearable. She asked me tobrate my pain from 1 to 10. I told her it was a 50! She stated I would be called soon, picked my bag up and escorted me to the lobby, put my bag in a chair and stated, " You can wait here" and left me there. I cried. I screamed. I was never seen. I wound up calling a friend who helped me go to a Walgreens where the staff helped me get items to help ease my pain until I could get more advanced medical attention.

My experience at Wake Med North was a terrible one. I felt invisible, unimportant, dismissed and disrespected. There was no concern for my needs and I was offered no care in a situation where I needed urgent attention and care. Wake Med North IS NOT the ER to go to when you need urgent care!