Review of Minerals Resort & Spa | I called a few days before Labor Day weekend to se...

3 years ago

I called a few days before Labor Day weekend to se...

I called a few days before Labor Day weekend to see if there was availability and the girl said no, but she said we can get Day passes if we spent $115 on spa services. So I booked a great 2 bedroom suite about a half hour away from the resort, the morning we were going to go to the resort, I called customer service just to make sure about the day passes and the women said no it s $115 each adult and no children in the spas.. when I asked her what am I supposed to do about my girls... she got flustered and hung up on me!!! Then I called back... luckily Corinne was more patient, she tried looking at different ways to get me in... and she finally saw an opening at the hotel itself so I jumped on it and took the reservation... so we checked out and drove to the resort... HUGE MISTAKE! We left a 2 bedroom suite (sure the electronics in our current place needed to be upgraded, but the hotel was nice) but the minerals... besides the pools, the place was RIDICULOUS!!! They said we could check in b4 4:00, (we got there at 2) we didn t get our room until 4:45!! THE HOTEL COULDNT FIND ANY LUGGAGE CARTS FOR US, so we had to carry everything, and make the kids come up and down with us to help us carry everything! Then, the pools outside, where the cliff jump is, had to be as cold as the water where the titanic sunk... NO EXAGGERATION! The indoor heated pool, was kinda warm but DEFINITELY NOT HEATED it was so uncomfortable. then my 12 year old girls couldn t go in the jacuzzis EVEN WITH US THERE OR GOING IN WITH THEM! THE ROOM: a couple of the lights didn t work, the tv was small, and we couldn t find an input button for our Firestick, so we called the front desk. They said they ll send maintenance, but within that hour of us waiting, I finally figured out I had to press function and play with it to get a source list! So we cancelled the call bc WERE COURTEOUS! The staff were unwelcoming, unaccomadating, they didn t seem to know anything! We tried to make the best out of it, so we decided to go to The marshmallow roast that they were promoting, it was $8.00 a set, which was a ziplock bag with 5 MARSHMELLOWS, 1 Hershey bar and 3 packets of gram crackers... not only that but when we arrived at the fire pits, 1 of the 2 worked! I told the front desk and they said they d send someone... WHO NEVER CAME! SO WE CHANGED THE PROPANE TANK AND FIGURED OUT HOW TO GET IT WORKING!!! To top it off, when we re leaving again... NO CARTS For two hours... then they finally sent us one after complaining over and over again!! All in all besides the pools, the place was NOT WORTH THE MONEY! I would never go back there!! Thank god we re the type of family that tries to make the best outta where we are... I gave it two stars bc the pools and activities were ok, but after all the inconveniences... I d stay out of the resort and use the amenities and activities... I wouldn t lodge there again!!! I hope the minerals reads these reviews and changes it up so we can all change our minds and go to the resort that is depicted on their website not the one that really stands there!!! When it s improved pls let me kno bc that place has great potential!