Kyle Van Nortwick

Review of EntertainMart

I normally don't go to EntertainMart much, but I u...

I normally don't go to EntertainMart much, but I used to go a lot when I was younger. My phone was busted and I was waiting for a replacement phone that was to come in the mail in a few days. I went into the cell phone department to look for a temporary replacement and was immediately greeted by Thomas who asked if I needed assistance. I told him that I needed to find a Sprint phone, and their selection was what I was looking for essentially a loan phone for about a week. Thomas was very helpful and friendly towards me and I felt like he went above and beyond to make sure that I was aware of the return policy for my unique situation. He was also extremely knowledgeable on the different carriers of phones and how to spare me from going to Sprint and pay an activation fee by trying out my SIM card in a number of phones. Unfortunately none of them synced up and found my network, which is no fault of his own, and he even took the time to look up information for me on his phone to find information online to try to figure out why it wasn't locating my SIM card. At the end when I had lost a little hope and was willing to wait a few days for my new phone through the mail, he asked and hard closed me on making a purchase decision right now. WOW. I have worked in sales for over half of my life and I was super impressed with this to help make his store money. I ended up waiting because I didn't want to have to deal with Sprint that day. He wasn't very old, and he had professionalism and a willingness to help that is very rare to see anywhere when it comes to retail locations. I only wish more employees in the store had the same attitude and helpfulness that this young man showed me. If you need to find a phone for any carrier, go see Thomas and he will treat you right!