Justin Hsu Review of Crowne Plaza Suites Houston So...
if you have a group event, don't recommend this pl...
if you have a group event, don't recommend this place. The management there including their accounting personnel does not know what they are doing. we had an event back in February and we asked if we could pay check, they said it was okay. However, they did require credit card which was okay. But at the end, after we even paid check, they still charged our credit card. It took forever for them to credit our card. Then two months later, all of a sudden i see a bill over $300 dollars. When I called, they said it was because there were some rooms that were not paid for. We had all the receipts that we paid for previously including check number and they already cashed it. The accounting guy really has no clue what he is doing. Took over 3 months to get resolve and we had to go there again to bring all our receipts showing we paid for. they are truly incompetent.
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