Only an hour away from home, we visited for a litt...

Only an hour away from home, we visited for a little break from our beautifully hectic life. Have some relaxing family time hanging out by the pool. We rented a 3 bedroom villa. The set up was perfect for our 5 kids but did seem a little run down. Resort is so large and a little confusing for just a quick getaway. Started at water park. Service was horrible. 2 waiters working for the whole water park. Waited over an hour for sodas for the kids. Took a shuttle to roof top pool - it was a beautiful view but no towel services which we were not aware of since water park does provide towels. So dripping wet five kids walking through the lobby. Headed over to the main pool - same problem, no towel service. Pools and restaurants closed early. Even a couple of workers agreed it was very misleading by the way they advertise.happy hour 4-7, but they close at 4:30?? No activities for kids, like pool games. Game room- closed early. I think if staying from out of town, for a longer period of time, this Resort could work. But, for us and our needs it didnt. The worst part ... taking a shuttle at night from clubhouse - kids entered first and said what is that smell?? Once on the shuttle I realized they were talking about a very strong smell of marijuana. I asked the driver to roll down his windows - I assume it was from other guest on the bus but not cool with five kids between 4 and 10. It did lead to an unexpected conversation about people and drug use. Not the family time I was thinking of . We did have a fun weekend, resort is beautiful, some friendly staff, just not what we thought it would be.