It's like a good looking guy but turns out to be s...

It's like a good looking guy but turns out to be shallow. It's interesting if not disappointing. When you first enter the Hyatt in the early evening, it looks grand, with the lighted palm trees, the beautiful entryway. The check-in process was great & easy. We were first sent to the Lido area & as we walked over, I thought, is this the motel 8- ghetto area? The area looked 70s -80s motel with a bunch of noisy people. We looked for an elevator but couldn't find one, found out later, there are no elevators. My husband carried our luggage upstairs. As we were walking towards our room, we noticed quite a few plastic trash bags outside of rooms, looked dirty, maybe people are living here, not sure. We get to room & it's still dirty from the previous guests, they never cleaned it. I call the front desk, the girl apologizes & I am upset, I ask for an upgrade, we haul our bags back to the front desk & now we are sent to the Balboa area, the difference is an elevator & an almost clean room (the bathroom still had someones pubes in the bathtub, I wanted to vomit but whatever) wow this is Newport Beach, & this is such a sad hotel & maybe because of COVID they are even more understaffed at this old hotel. It's our first time traveling since COVID, & we will wait till it's over & make better decisions on where we stay.