Moved here in September of 2019, unfortunately the...

Moved here in September of 2019, unfortunately the hype of the building was not matched with reality. The pool was closed several times before COVID-19 was ever an influencer for closure. Many other amenities were also closed randomly without notice or really a reason. The hours of operation since the pool and fitness were reopened stated very clearly and were not followed by the staff members. It is very sad that we all pay the rent that we do to not be able to enjoy the Amenities we pay for during the times they are supposed to be open. Despite all of this the staff has almost always been extremely rude and very unwilling to help or sympathize with any situation. My motorcycle was stolen and the staff even refused a Miami Dade Police Office access to see the footage for his investigation until they were notified they were impending a police investigation. Unbelievable with such a beautiful building the experience is certainly far from luxury. Not to mention all the repairs to the hallways and main elevator area that has been taped up and just left for more than a month. I have written emails to the property Manager with no avail or even a response, very disheartening to say the least.