Patrick Stepnowski

Review of Woburn Toyota

UPDATE: Manager responded to my review asking me t...

UPDATE: Manager responded to my review asking me to contact him to try to get my issues resolved. Emailed them and got no response, its all smoke and mirrors to give the appearance that they care about customers.

I brought a car here last week and it have been an incredibly frustrating experience. I cannot recommend this place to family and friends, I would suggest saving yourself a headache and shopping elsewhere.

I traded in my car and transferred over all of my belongings in the evening around 7pm, I accidentally left a sentimental photo given to me in the old car. I called the dealer first thing in the morning so that the picture would not be thrown out and I can arrange to get it back to me. I called my salesman twice, texted him, called the front desk twice, left a voicemail at the sales department, and had someone tell me that they would go and personally take care of it. I did not hear anything until the end of the day so I decided to call again. Got transferred to sales where the phone rang for 2 minutes until someone hung up, called again to be told by someone that they just went to the old car and its too late, everything had been thrown out. Unbelievable that this happened in the first place after someone told me that they would make sure to get it before it was trashed.

Told me they would send me my registration in the mail. A week goes by and nothing, I call around to my insurance and to the dealer where I got transferred to finance. 2 minutes of ringing until someone hung up on me again. I finally reach someone and they tell me that they have the registration and that it was never mailed out so I have to go pick it up in person. No one called to tell me that they had it sitting on their desk this whole time and I had to take time off of work to get it.

They don't care for customer's cars. I ended up with a shoe scuff on the interior door panel and a scratch on the inside of the windshield on a brand new car.

They attached my front license plate with 1 screw and stripped the head