This review is for the spa only.

This review is for the spa only.

When booking I ensured we would be able to use the amenities, both my wife and I together. Unfortunately, the steam room outside of the locker rooms was out of order, they do not have a sauna and because we were not guests staying at the resort we were not allowed to use the fitness center. So the only thing my wife and I could do together was spend time in the multiple pools.

Well...after about 5 minutes in the hot bath with jets running my wife noticed something dark floating near me. It floats up to my chest, I pick it up and quickly realize it is a DEAD RAT, about 6-7 long. We jump out and alert the staff. The Area Director of the resort was standing close by, she comes over, actually let s out a brief laugh and says unfortunately they re attracted to the warm water, perhaps you should go to the other side and enjoy one of the those pools . The other staff apologized and no one ever brought it up again. No one checked on us to ensure we were having a better time AFTER having a DEAD RAT float up onto my chest.

When checking out, there was no record of any issues whatsoever. The young lady asked how my visit went and I said great, other than the rat issue. She had no clue and offered no compensation, discount, nothing for the minor inconvenience of a DEAD RAT floating onto my chest. I told her that was unacceptable. After talking with the manager, she comes back with an offer to waive the $40 fee they charge when you are not a guest on weekends. Again, I told her this was unacceptable. Helen, the same Area Director that actually laughed about the DEAD RAT that morning comes to the desk and asks what I think our compensation should be since the $40 discount was not enough. What do I think. Really? Is this how guests should be treated? Honestly I had no idea what to say, so I said $200 which is the price of one of the massages. She agreed to take an additional $200 off our bill.