I used Kool Smiles because I had an emergency the ...

I used Kool Smiles because I had an emergency the first time. The service was adequate, but the Dental assistants need to be more professional around the patients. Getting my prescriptions were a nightmare. I had to call the main office to complain regarding the service.

I revisited only because my initial records were on file there. Dr. Bell was very good. He explained everything in detailed. The Dental assistants really need to realize people can still hear their conversations and how inappropriate they can be. I would recommend that the ladies receive Customer service training.

It is a place of business, not a place to talk about their hair or their personal life, especially in front of the patients. The ladies at the front desk were professional and courteous. Management really should invest in training for their assistants.