I'll start by saying that this is a pandemic revie...

I'll start by saying that this is a pandemic review. That being said the system they have developed to reduce contact has also reduced quality and made it take a long time.
We waited 20 minutes for a table before going back to the desk to see my name had been crossed out without calling me. They seated me next.
You have to order and pay via takeout and pick it up at a window even for dine in. It is a cumbersome interface but it does the job. I ordered 2 coffees and breakfasts. After 10 minutes I went to ask if i could get my coffee and she looked through the stack of drinks to hand me mine which was cold by then. Another 15 minutes later they called my name for food and I went to pick up 2 cold breakfasts on paper plates. Had to go back for syrup that wasn't on the plate with waffles.
I get that doing business in the Pandemic is a big adjustment and deserves some forgiveness. And I do forgive longer wait times. What I cant get around is cold food and disorganized service. If you open to serve your product and your product suffers due to the limitations... either dont open or fix your process. Dont rely on the excuses of the pandemic.