Surprisingly slow service. 2 hours for an oil cha...

Surprisingly slow service. 2 hours for an oil change, sometimes longer. No complaints on the work that they do. Other complaint is I brought my truck in for warranty work with an appointment, when I arrived at my scheduled appointment I was told that they were so far behind schedule (4-5 hours) that they wouldn't get to it until the next day. When inquired about a possible rental the technician advised that the repair will only take an hour or two and that rental would likely cost because of that. I agree that if they were going to hold onto the vehicle for only an hour or two a rental does not make sense. But given they made a mistake and were behind by several hours I don't understand why I am being punished and do not have a vehicle for an extended amount of time (now going on 26 hours for a supposed 1-2 hour repair). I will gladly take my service to Dave Sinclair and give them a try prior to exploring products from other manufacturers. Maybe they have a better understanding of customer service.