The experience at the beginning was very good when...

The experience at the beginning was very good when receiving the vehicle, then to talk about the diagnosis from the consultant it was not the best, since when I told him to explain each finding, he told me things that made no sense or logic to the finding, I asked him to communicate with the mechanical Supervisor who diagnosed the bus and thank God Rafael could explain to me and issued a service of Excellence! Clear and effective communication, excellent customer service by the Mechanics Supervisor. Recommendation, if you are an advisor in any industry you should know what you are going to communicate to the customer or at least communicate with the mechanic of the vehicle so that they can explain the necessary scope of work well and not call to want to sell you a service that not even if you want known. I understand that Alberic Service must have a training program for advisory personnel and it would be phenomenal and positive to increase their sales, because people who know at least the basics are going to challenge the information. In this way they deceive people who do not possess the basic knowledge.
Thank you!