I was thoroughly pleased with the service provided...

I was thoroughly pleased with the service provided at this dealership. My sales representative (Thomas) worked very hard within my budget to find the most affordable deal that best suited my driving needs (I'm a student with tuition fees and minimal - though fortunate - parental support). Having expressed that Thomas is a father, I was assured that he genuinely understood and cared about my financial difficulties, which meant that he has the customer's best interest in mind!

Having signed on a new 2020 Civic, I was given a thorough rundown of the vehicle's latest features by Roberto. His expertise and down-to-earth mentality made the learning process easy to understand. My financial documents were then handled by Josh, who humoured the often dull process of paperwork with witty remarks and the utmost patience. Lastly, I had the joy of meeting other team members as I navigated the dealership for complimentary coffee, socially distanced acquainting, and the ambience of warm smiles (Sam's smile from reception was particularly kind)!

I've read some of the other reviews concerning appointments and dissatisfied outcomes. I understand the frustrations that follow from delayed servicing, lack of immediate attention to one's concerns, and heightened emotions in general. With a grain of salt, many - if not all - dealerships experience appointment delays and concerns at some point once customer volumes are higher, which is only natural as this is not a small, family-run mechanic shop with a handful of return customers (though the atmosphere at Midtown Honda is certainly familial and they can expect a return from many customers if such customers had the experience I've had)!

If you've read this far, why not check the dealership out? If you're investing in a car, it only makes sense to shop around for the best deal anyways, and one can always check out other dealerships if they're unsatisfied. I'm quite confident you wouldn't be disappointed though!