No communication compared to my daughter who ended...

No communication compared to my daughter who ended up in check. Being abroad I had asked to be informed and I had confirmation by email, but I never received anything. I told them of my disappointment and I had arrogant and misleading answers. They accused me of not reading my emails because they supposedly sent the newsletters. When I asked them to send me mails where my address appeared, they could not because they do not exist. My daughter is responsible for her failure but if we had been warned we could have avoided that. 7000 in the trash and a lost year!