Why does no one ever answer the phone when I call?...

Why does no one ever answer the phone when I call?? the entire system doesnt work, there is no way to dial by extension. I push 221 for front desk it just disconnects.... then you give me a hard time when I come in asking for 2000$usd telling me I need to call in to schedule arranging picking up "a lot" of USD. What a mickey mouse bank. Keep giving out those mortgages to foreign buyers, CIBC cares so much about our city, clearly.