Robert Meitzler

Review of Westin DTW

Perhaps I had my hopes set too high, but this hote...

Perhaps I had my hopes set too high, but this hotel was no where near what I would expect. Especially being a Westin that is connected to one of the best airports in the U.S. Beyond Valet taking my keys, I was expecting a bellhop assistance with luggage. Well there wasn't even anyone from the hotel to welcome me and more importantly to provide some direction on where I needed to go. Basically one was on their own after the valet. Earlier in the day I did a self check in using my app, which informed me I could use the blue tooth key to enter my room. So the wife and I moved our luggage as we did our own navigation through the hotel and back up to the 6th floor to find out my room phone/bluetooth key did not work. So I had to make my way to go find the reception desk which took me a bit to find (needs more signage), to find out that the app was incorrect and that I cannot self check-in with the park-stay-fly package. Once finally getting into the room we did head down to reflections and from here I will say the drinks were really good, the bartender did know what he was doing. The food was good and some items had it's high points, but nothing that wowed us.

Overall well I have stayed several times at DTW park, stay, and fly packages and have ones that I prefer. This trip for the wife and I, well I decided let's splurge and stay at what I thought was going to be the top of the line. With a cost being more than double of it's competition well I've received better service at other hotels, and the additional cost and ease of walking into the airport vs taking a hotel shuttle does not justify the extra cost. So it's one of those "I tried it, but won't ever stay at the Westin in DTW again."