It took months to get a license that I ordered and...

It took months to get a license that I ordered and paid for online; I called and emailed several times inquiring what was taking so long. It shouldn't be hard to comply with the law. I even emailed the board explaining that their website was inaccurate and that the license group was unresponsive, and I've not heard back. Who oversees this group, anyway? What's their governance?