Trying to get through to them I was on the phone f...

Trying to get through to them I was on the phone for 45 minutes got down to number 2 in the queue then no further queue position updates for 10 minutes (was getting them every 1-2) I understand COVID but I was able to get through and see someone within 5 minutes during the lockdown......I have been trying for 2 days now at different times and still can t get through