I contacted Divertimenti a month or so ago to ask ...

I contacted Divertimenti a month or so ago to ask for their assistance, as a retailer of Cristel pans, to return a damaged pan hoping that Cristel would honor their lifetime guarantee on this item purchased about 30 years ago. The item was not purchase through Divertimenti so in all reasonableness I had no real expectation that they would help me in this matter. I spoke to Jason who, without question, offered to send the pan to the manufactures for examination and review. A month later a new pan arrived which was subsequently posted on to me for absolutely no charge.
Well done Cristal, their guarantee on a superb product truly is for a lifetime.
Special thanks to Jason and Divertimenti for incredible service in a retailing era where service levels are sadly in decline.