Overall decent hotel. Friendly staff. Dirty headbo...

Overall decent hotel. Friendly staff. Dirty headboard from bed. No maid service all day. We had to ask for our room to be cleaned serval times. We spoke with a supervisor or manager who had lack of urgency and very poor service recovery skills. I was left feeling as if I was inconvencing her. Not a good feeling. I lost three hours of my time which I cannot recover waiting for our room to be cleaned. The lady who we spoke with called for maid service. When we returned the room was cleaned and the bed was made however the main source of concern which prompted our initial complaint was not cleaned which was the headboard. So ridiculous. Finally the maid service manager came by himself and cleaned the headboard for us. When your on vacation you should not have to go through this. Im not pleased at all and will not be staying here again. Please see my photo so you can understand our frustration. My advise is for the hotel to work on service recovery training.
Update May 24, 2018
Power went off this morning. More time wasted waiting for someone to fix our power. Nothing in the hotel room works. Hotel customer service sucks. This hotel basically cut our vacation time in half due to their incompetence. I will never come here again and I DO NOT RECOMMEND ANYONE TO STAY HERE AT ALL. AVOID! This hotel ruined my vacation.