OSF St. Joseph Medical Center

OSF St. Joseph Medical Center Reviews

2.8
B

Benjamin Stone
Review of OSF St. Joseph Medical Center

3 years ago

This poor review is in regards to the excessive ho...

This poor review is in regards to the excessive hold time to speak with someone at the billing department of Bloomington Medical Laboratory. I waited on hold for over an hour on my first attempt to call, 30 mins on my second attempt before giving up and again unsuccessfully talking to a human. I tried again this morning and had to press a few different options to finally get to the wrong department. They put me in line to hold for a manager which took 25mins. When I finally expressed my concern to the manager she had no explanation as to why the wait was so long.

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