Applied for my license 7/1. Board certification pa...

Applied for my license 7/1. Board certification paper work sent 7/1. On 8/5 received email that they were missing board certification verification. Had certification verification resent on 8/5. Have called every 48 hours since then and no one can tell me if they ve received the email from the certification board. I keep being told that a supervisor will call me back. That was 8/6, 8/8, 8/13, and 8/16. Still waiting for a supervisor .