Paula Shingledecker

Review of Corazon Club & Spa

From the very beginning of our contract with Oya, ...

From the very beginning of our contract with Oya, the owner, she and her management team became non-existent. It took weeks for them to return emails and phone calls, during a time when this is supposed to be a happy time for a bride. However, this was the most stressful time of our lives. She made it unbearable. When she would finally respond, she would answer one question out of 5 and then the cycle would continue. We had to always fit our meetings around her schedule because she only works a couple days a week and lives out of town. At one point she made 7 people reschedule our appointment to another day and she still didn't show up, and this was for our final walkthrough! The turnover in her venue is terrible. We were assigned 4 different event planners in one year because her staff kept quitting. One person that was assigned to us never once contacted us in an ENTIRE MONTH after so many emails and phone calls never being returned that I can't even count. I have all of the documentation to prove this and would be happy to provide it to anyone wanting it. On the day of the wedding, my husband spent the day cleaning up the grounds of debris in order for it to look nice for our daughters wedding. We have video of this. Oya also saw him doing this and laughed, thinking it was funny. This is not what the father of the bride should be doing on the day of his daughter's wedding while the owner looks on. It was heartbreaking to me and my daughter. Our cocktail hour was cut significantly short as Oya opened the doors to the reception room after she was specifically asked not to causing guest to leave the cocktail area prior the bride and groom showing up from picture taking. Thus, they didn't have time to mingle with the guests. This may have been done because they ran out of appetizers that were paid for but never served. The final straw was that we had money and an expensive veil stolen from a supposedly secured area of the venue and when asked for assistance in trying to determine what may have happened to it, we were denied assistance from Oya and her staff. According to our contract, it states the area where the money and the veil were taken from was under video surveillance. We filed a police report, however the police had no better luck. We and the police were denied access to the video. Additionally, she has refused to return our security deposit to us after numerous attempts to understand why it hasn't been returned. All we have received from her are ridiculous and bogus accusations, going so far as to make claims that have been refuted by phone and in writing to her by our vendors, and also contradicted by her own conversations with four different individuals. She has now indicated she will no longer speak to us and for us to call the front desk if we need anything, which is also laughable because they have caller ID and won t answer the phone either. There are several other things that I could go on to list, but will just implore others to please do your homework before hiring this or any venue, but specifically The Club at Corazon. We found out too late. Had we done our homework prior to signing a contract with them, we would have heard all of the negativity surrounding this venue, it's management and it's owner, Oya. If you sign their contract, you have absolutely no escape clause for yourself and are not protected in any way. Lastly, Oya contests her negative reviews which results in them being deleted on The Knot per my personal conversation with them, as well as having employees post 5 star ratings to skew the reviews on here and all wedding sites, so be sure to read all positive reviews closely. How detailed are they? Are they from a person that actually went through the process of working with them on a wedding or a random reviewer or a Local Guide ? Make sure to read all negative reviews as these individuals took the time to tell what really happens behind closed doors.