Shari Baird

Review of MERCEDES-BENZ OF SUGAR LAND

My husband and I needed to purchase a vehicle to r...

My husband and I needed to purchase a vehicle to replace our families Suburban, which was given to our 16 year old to drive. We visited many dealerships in the Houston area and thought that we had our minds made up to purchase an Audi A7 from Momentum, until we came into Mercedes-Benz of Sugar Land. We saw several cars on the showroom floor and met Joseph Kelske. Joseph took us on a test drive, only after showing us all of the features on the car so that I was familiar with it during our test drive. I want to point out that no other dealer did that during our search. Joseph was very knowledgable and patient with us during our purchase experience. If he didn't know the answer to one of our questions, he got one quickly. I knew I wanted the E350 Cabriolet after driving it, but the next obstacle was finding a car with the options and color that we wanted. Over the course of the next week, we had spoken on the phone and exchanged emails multiple times. We came back in with our kids and he brought several cars around just to show us what a simple piece of trim would look like with a specific interior color. He was very interested in our kids and was able to easily incorporate them into the car buying experience. In the end, we bought the car from the showroom floor. It was the closest to what we wanted, without having to wait for the exact car to be built and shipped. I LOVE my new car by the way. Joseph got us in to see Chelsea Gotcher. We already had financing in place from our local bank, but Chelsea was able to beat that deal and lowered our APR by financing through the dealership. Again, she was very knowledgeable. We went over all of the options and packages available and she was able to answer all of our questions. Hands down, it was the easiest and most pleasant financing experience that we've had. After purchasing the car, Brent Menning was contacted me to schedule the Lo-Jack install and the Appearance package. I found Brent to be very helpful as well. My car was cleaned and I was able to use a Loaner car while it was being serviced.

Overall, I have now purchased 8 vehicles in my lifetime. We typically have purchased Chevrolet vehicles from my uncle at a local dealership. This experience has been the best hands down. My husband and I felt very welcome, but never pressured. I look forward to purchasing many more Mercedes Benz vehicles from Joseph Kelske in the future.