Karen Lane

Review of MedVantx

This is a terribly run business. I purchased a Lat...

This is a terribly run business. I purchased a Latisse BOGO from my plastic surgeon's office Nov 12. I sent my forms, including the receipt and box serial number cutout in on Dec 4. It said it should take 4-6 weeks to receive the complimentary bottle. I spoke with someone on the phone FOUR times between January and March about my order, which I was told wasn't received. Luckily I had taken pictures of what I sent in. I sent those via email the first time on March 9 and it said they went through. Then I talked to someone (I think Denise) in April because I STILL had not received the package and she said she couldn't find them so I sent again and the email she gave me to send it to kept getting bounced back. She told me to sent it one more time before we got off the phone and if she didn't receive it I would get a call from someone. I also needed to have the Rx re-sent from the doctors office. They sent that in on April 26th. I requested that if there were any questions that I be emailed or called and left my phone number. I never heard anything. Today I called and spoke with Mary and was told there was nothing they could do because the program ended. Rather than contacting me via phone, email, OR the address on the original email I had provided, they supposively sent a letter to our old address (from over 2 years ago) saying they cancelled the order because they hadn't received my forms (AGAIN, they were sent in DECEMBER, MARCH, and APRIL... 3 times!!!). I was then transferred to someone else who told me to contact Allergen and see if they would send me something because the company claiming to be offering this great deal, doesn't want to have to deal with it. This is such a SCAM and a way to get people's money without giving them anything in return. I'm extremely disappointed. Terrible terrible customer service that clearly has no interest in making their wrong right.