Random Anonymous

Review of CAS Internet BV/HCC!Net

I had cable services scheduled to be installed tod...

I had cable services scheduled to be installed today and was not informed by the tech that a $75.00 fee was required for installation on site. I was at work and my 75 year old mother was at home, who has no checkbook, no way to pay. She tried to call me in order to pay the fee by CC over the phone. I was absolutely not informed of this or would have left the money, or paid in advance. She offered them all of her money, 65 dollars, and they refused to take it. The tenchician told the other to 'shut it all down' and told my mother 'you dont just go into a store and walk out without paying.' Then she asked if they could come back and he stated that they had other more important customers, and they couldnt come back even within a week. I called customer service to explain that I was very angry about not being informed about am installation fee. I'm not trying to scam anyone out of 75.00 and clearly could have paid onsite or paid in advance. Amanda was apologetic when I called to discuss with supervisor upon my return home. It was incredibly unprofessional, and unacceptable to speak to an elderly person that way. I requested that they return due to CAS's error in not informing me of the fee. They said I would have to be rescheduled. I told them no thanks and I will not recommend this company. It was insulting to walk out on an elderly person and speak that way to her. Absolutely wrong. R. B.