Fiona Aitken

Review of Rhinefield House Hotel

I have been here only three times over the past fe...

I have been here only three times over the past few years and each time (as it is a lovely setting) I hope that the quality of the food and service is better than the previous. However, they never seem to improve. Today we had lunch and after politely pointing out to the waitress that the figs served in the salad were mouldy, she initially politely apologised and asked us if we wanted anything else. However when she came back to take the payment, she told us that she had shown the chef and he didn't think it was mouldy. It was grey and furry, but even if we were mistaken I would never tell the customer that they are wrong and would have given a discount off the bill. We also observed later that not all ingredients listed on the menu for each dish we ordered actually arrived. We always find the waiting staff to be quite slow and don't show you where to go when you arrive dispite there being several eating areas, which is a tad awkward rather than welcoming. It's a beautiful setting, it's a shame they can't just up the standards.