Connor Crombez

Review of Pierce Education Properties-Th...

This is my third year leasing with The Village at ...

This is my third year leasing with The Village at Chandler Crossings and the quality has decreased significantly in my time living here. I have stayed in a 3 bed/3 bath apartment all 3 years, with various roommates known prior. Initially, poor experiences with The Village appeared as minor inconveniences souring my previously positive experiences, but they have quickly come to a head.

After experiencing a damaging flood originating on the third floor while living in a 3 bed/3 bath unit on the second floor this past Summer, the management and leasing staff at the office has been incredibly difficult to work with and increasingly frustrating, despite their best efforts to feign helpfulness. Occurring during what was the hottest week of the summer (sometime mid-July), the flood affected our unit (among several others). Emergency maintenance crews brought in large-scale dehumidifiers and fans. This forced a move into either a new 4 bed unit in the same building (read: just barely finished renovating since a different flood earlier in the same year with a stranger already living there) or a unit in a different building with an identical floor plan to our previous accommodations.

Not wanting to risk an unknown roommate and different apartment, we opted for the familiarity of the 3 bed/3 bath unit, despite the difficulty of moving personal objects halfway across the apartment complex.



Once the move was settled, I hoped that the unfortunate experience would be over. However, it returned when the utility bill from that period of time was provided about a month and a half later. The electric bill was unreasonably high (around 8 times greater than the average usage of all other months) due to being charged on the flooded unit during which we were required to keep the industrial flood recovery equipment plugged into our electric outlets at all times during the week-long process of our move.

The unreasonable utility bill was released a week before the first of September, upon which we repeatedly went to the leasing office in person to inquire about the bill and sort things out. Leasing staff was incredibly unhelpful, repeatedly passing along the issue to a manager or supervisor that was, conveniently enough for them, never available at the time. We were told on two different occasions by two different leasing office staff that a manager would call us to accommodate. The call never came, despite checking in with the office for follow-up. On the first of the month, I was left with no choice but to pay rent with the utility issue unresolved. I went into the office and asked, for a third time that week, if an explanation would be provided and what amount of payment was due. I was told by the office staff present to pay only the rent, and that I would receive a call with more information later.

A week later, with no call to date, I received an unpaid Balance Due email with an added late fee, despite doing what I was informed to do. Entirely disorganized.