Correct hotel in terms of renovated rooms, staff q...

Correct hotel in terms of renovated rooms, staff quite nice but not always competent.
We booked for a group of about fifteen people.
We were well received, but we experienced a real problem of information transfer.
No need to make an appointment to pay the tourist tax for the guests, no one had prepared the statement. To the loss of time is added the inconvenience of a refund, moreover requested several times, for a tax paid by us and claimed from one of the guests. Organization not great at all.