Kaylee Stepanski

Review of El Burrito

The food is great but the service is absolutely HO...

The food is great but the service is absolutely HORRIBLE. I made an online order for pick up. The estimated time for pick up was 30 minutes after I put in the order. My boyfriend arrived at the time stated and no one attempted to acknowledge he was there waiting for service. Eventually the lady said it would take another 30-45 minutes for our order.... Mind you my order was only 4 items. How can 4 items take an hour to make. Especially with the place being completely empty with no other people coming in or out??? After receiving the food and leaving, he pulled into the drive way which is more than 6 miles away, to get a call that they forgot an entire burrito in my order. After having to drive all the way back and home, i noticed that there was no pint sized salsa that I paid extra for. (My boyfriend didn t check because he didn t know what was in the order, he was just picking up since I can t leave the house). After calling to ask for a refund for the salsa because there was no way I was making my bf drive ~12 miles again just for salsa.... I was told I don t have the authorization to do that because it s an online order. I ll have someone else give you a call when they come in later today .... never got the call and every time I attempt to call them, I m put on hold for more than 10 min before I hang up.... this is ridiculous!!!!