Not at all up to Fairmont standards we are used to...

Not at all up to Fairmont standards we are used to. We had booked five rooms for a 2 day relaxation. We were left without rooms till 5pm. As an apology, I was told that I was upgraded to a Deluxe room, which was the room I had already paid for. The following day, and upon requesting a late checkout, which was our right since rooms were booked with VIP status and early check-in and late check-out, instead of the receptionist trying to solve it or apologize, they said we can talk to the manager. Which we didn t do because we didn t want to waste our time. Instead, we checked out and left.