Ginny White

Review of Galles Motor Company

We just moved to New Mexico and I have had the eng...

We just moved to New Mexico and I have had the engine light come on in my new Chevy Colorado (12,000 miles). I took it to Galles to get it fixed. I also needed an oil change and I wanted a GPS update. Marco was my service advisor, he did not keep me informed as to the status of my truck, but I got a call it was ready. He was gone home when I arrived, so I had to pick up my keys at the cashier. The problem was that my tires weren't rotated, the note said that they couldn't find the key. They didn't even call and ask, if they had it was in the glove box. They also didn't update the GPS. The lady at the cashier said she couldn't address those issues. It lasted exactly two days and the check engine light was back on. I called Marco and he arranged for a rental and I dropped off my truck again. This time they had it for over a week. I finally called on Wed to check on the status and Marco told me that they didn't know what was wrong and would keep me in formed. He did not keep me informed, instead I had to call him again. He told me that I could pick up the care the next day. No explanation as to what the problem was, just that it was fixed, (and again no tire rotation or GPS update). Now, two weeks later the check engine light is back on. I called Marco, he scheduled an appointment for today and told me I would have a rental ready. I arrived to find that Marco was no longer with Galles, and that I didn't have a rental reserved. I couldn't stay all day so the service advisor said she would call me when a rental is available. No apology, and very little concern. It seems like they could have taken the time to call and let me know about my service advisor. Instead, they contacted me the day before and asked if I wanted to trade in my new truck for another new truck. WTH? I told them I simply wanted my new truck fixed. I am not sure what I have done, I am trying to give Galles my business but it seems like they don't really want it. We'll see if they call me back when a rental is available. The jury is still out. Marco was not a great advisor so I'll give them the benefit of the doubt. This is my very first Chevy...not sure I'd purchase another.