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Kristi Austerberry

3 years ago

The hotel was beautiful. However, I reserved a roo...

The hotel was beautiful. However, I reserved a room with a queen size bed, non smoking. The room was small which wasn't terrible, but the bed was a full for 2 people, too small for us considering I'm pregnant. The air conditioner didn't work, and when I woke up in the morning, there were ants crawling on my drink, on my nightstand. We decided to just brush our teeth an immediately check out (8AM, check out not until 11AM). When we were leaving, I told the girl at the front desk about my ant issue (not the air conditioner or bed), she smiled and said she was sorry... that's all. There was no offer to refund my security deposit, or any other gesture. The location of the hotel was convenient. We didn't order room service, but when we initially arrived to our room, it appeared the people staying next to us had. The room service tray was left outside the room from the time of our check in (7/9/16 around 330PM) until the time of our check out (7/10/16 at 8AM). We will not be staying at the Molly Pitcher Inn again.

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