On Friday, my wife's A4 gets a check engine light ...

On Friday, my wife's A4 gets a check engine light and is running poor. I plug in the scan tool and find out the trouble codes are pointing to a faulty high pressure fuel pump. On Saturday (10:30 am) I call the Audi service writer and it goes to voice mail and I leave a message. I call two other times at 1 1/2 hour increments trying figure out if Prestige can/will work on my wife's car and should the car get towed 70 miles to them. At 3:05 pm I call Prestige a fourth time and the receptionist (who is now quite familiar with my voice) answers and state that the service writer called my cell phone multiple times and it went to voice mail. I still can't get in contact with the service writer so I end the phone conversation and check my voice mail. I had zero voice mails from Prestige and that is telling me that someone at Prestige is not being truthful.

The following Monday I get no call from Prestige. I call Denver Audi (DA) and the service writers are on it. My wife gets the car towed 80 miles and she gets to DA 5 minutes after quitting time. They stay late and hook her up with a 2016 A6 as a loaner, warrant fix the high pressure fuel pump ($3,000 fix) and we have them replace the in-tank fuel pump and filter ($800 repair).

DA will be getting our business and positive comments from us. Thanks Mike.