Emily Damiens

Review of Renaissance Ross Bridge Golf R...

We have stayed at Ross Bridge several times withou...

We have stayed at Ross Bridge several times without any issue. This past weekend was beyond subpar due to one employee, Ian Chwatuk. We were spending the weekend at the hotel with another family so I called ahead of time to request conjoining rooms and was told this wouldn t be an issue. We get there to check in, and Ian went above and beyond to make sure that everything was as difficult as possible. Our rooms were on two different floors and opposite sides of the hotel. We asked to move, and Ian told us that the hotel was sold out and there was nothing he could do. Funny thing, we ended up having to move rooms THREE times due to the inability to give us a room with two beds and a tub to bath our two-year-old. Super disappointed in our experience and the shadow cast on the otherwise excellent staff due to one power-hungry, incompetent employee that ruined our stay.