We took sunlover cruise on 8th May 2018 and will n...

We took sunlover cruise on 8th May 2018 and will never forget this experience. We were snorkelling under water and filming the coral and fish. the instructor Pablo was doing photography under water with an air tank on his back. At 12:25, when my wife swam close to the big fish Wally, Pablo suddenly attacked my wife and pushed her very hard on her chest. We have the GoPro footage if anyone or authority is interested. This is very rude and aggressive, let alone customer care. We consider this attack very dangerous, because he is wearing scuba dive equipment and my wife could be at her last second of oxygen from skin dive. This put other people s life on risk under water. Later on we talked to the captain and the owner, and they arranged Pablo to apologise to my wife. The captain handle it well and show his integrity. We accepted the apology and really hope the company could do some reflection and improve thing in the future. And the cruise site is not bad at all.

We thank for the team s reply below, and also appreciate when incidence like this happened, company need to protect their business interest in the current economy and try to get away from murder. However, as an Australian CItizen for decades, this is not misunderstanding at all. From the 2:09 minutes GoPro footage, my wife was 2 meters away filming the fish through out the whole time. This is purely rudeness, violence, and crime under water!

We do hope the company as a whole could realise the necessity of customer services improvement. And we do believe your staff has good heart in terms of protecting your animal. We ourselves pick up rubbish from sea every weekend when snorkeling. However, the way this protecting got delivered is extraordinary. If the company keep the pushing innocent client under water culture, sooner or later, you guys will come across a family, happen to know their right, happen to have time, and energy, and serve you a notice from Cairns local court.

So many friends and colleagues wish to go to the reef after seeing our photos. Looking back to the beautiful sea, we wish it haven t happened. Tomorrow will be another day, people cruise to the reef and live in harmony.