Went to the course today for the first time with m...

Went to the course today for the first time with my husband, dad and father in law. Unfortunately due to the incompetent and rude customer service we received we won't be back. There are good employees there don't get me wrong. But the kinda heavyset guy with longish white hair.. he's gotta go. He's losing customers for your business. First he would not accept my dads proof of being a veteran..do I need to write more? You don't give a veteran the third degree to prove that they served your country.. that's not right. Next the guy wouldn't accept my husbands voter ID to sign up for a club membership (to prove he's a resident of st Pete...) it says clearly on the website that voter id is fine for this, and another employee agreed.
Next the guy comes out and although I had already paid for my first game I was not going to play a second game. Just wanted to relax while the guys finished a second game. He came out and then proceeded to tell us I had to pay a spectator fee and a fee to sit on my dads cart (which I was only sitting on while I waited for them to pay for their second round)...

This guy was just not good at customer service. We didn't want anything for free, just to be treated with respect. Sadly he did the opposite and lost 4 customers who would have spent a lot more money at this business.

Another employee did come out after we all asked to be refunded and got ready to leave (there are so many other golf courses there's no need to put up with disrespect). He apologized for the first guys behavior and said yeah he's just like that..

Well we agree. We would come back and play if that guy isn't there, but we all agreed there are so many other golf courses to try.. I doubt that we will be back.

Maybe some customer service training would be helpful. And always support and be grateful for your veterans and local residents.