We re new to town. Scheduled new service for our n...

We re new to town. Scheduled new service for our new home. The appointment date came and went without anyone coming. My husband was home ALL day, no calls, no one knocked. Called the next day and they claimed they d called and that they were hung up on. They couldn t schedule another appointment until the next week delaying our move in. First bill comes and they add a missed appointment charge! Called to have it removed, they agreed since we haven t removed a charge before we can do it this once . I pointed out again, that the charge wasn t a valid charge in the first place and I had no reason to argue after she s agreed to remove the charge. Their customer service is abhorrent. Welcome to Des Moines, better off will well service.