Mark and josie Preston

Review of O'brien Autopark Fort Myers

I bought an Outback from these guys in 2010. They...

I bought an Outback from these guys in 2010. They were a smaller dealership back then and I never had any difficulty getting an appointment or reaching service by telephone. My how things have changed. Now when you call, you are told twice that your call may be used for training purposes, then given to an operator who puts you on hold where you have to listen to an ad for the dealership then you go back to an operator who connects you to an extension which rings 4 or 5 times at which point you get a voice mail. You leave the voice mail and no one calls you back! SMH Once I get the repair for which I had to order a part, I'm done with these guys forever. The car is fantastic. I'd definitely by another one but not from this dealer given the terrible customer service.