Have always wanted to stay at this iconic hotel. B...

Have always wanted to stay at this iconic hotel. Be careful of what you wish for. Generally the hotel is ok but dining here is very inadequate. We were advised by reception that the bar restaurant was very relaxed no need to book and turn up when your ready etc Still standing around at 21:30 pm waiting to get a table! Not happy when they had a whole restaurant empty that isn t used in the evening. 3 other parties gave up. Definitely a drinking bar than a family food bar. If reception had of advised us correctly then we would have booked elsewhere. The slogan of if you not happy let s us make it right is a joke. I complained to the bar manager who hit the usual level 2 customer service answer, yes you are right and then to add insult to injury the hotel duty manager started telling me where the fish and chip shop was! Disgusted to be walking the streets at 10pm with my 2 children looking for a meal.
Rooms are basic, noisy air con, never again.
Much better at Kings hotel.
If the staff believe in their slogan I look forward to hearing from them.
2 stars as my daughter likes the pool.
Shocking